Privacy Policy

1. Who We Are

Premier Property Solutions (SE) Ltd (“we”, “us”, “our”) is a company registered in England and Wales. Our registered address is The Hill Hub, 1a Highfield Road, Dartford, Kent, DA1 2JH. We are the data controller for personal information collected through this website and in the course of our business.

For any privacy-related questions, contact us at: admin@pps-pm.co.uk

2. Information We Collect

We collect information you provide directly to us, including:

• •Name, email address, and phone number when you contact us or request a quote
• •Property address when you request maintenance or services
• •Details of the work required
• •Payment information (processed securely and not stored by us)
• •Correspondence records

We may also collect technical data when you visit our website, including IP address, browser type, and pages visited, via standard web server logs and analytics tools.

3. How We Use Your Information

We use your personal information to:

• •Respond to your enquiries and provide quotes
• •Arrange and carry out maintenance, repair, and refurbishment services
• •Process payments and issue invoices
• •Maintain records of work carried out for legal and compliance purposes
• •Send service reminders (e.g., gas safety certificate renewal) where you have agreed to this
• •Improve our website and services

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• •Contract: Processing necessary to fulfil the contract for services you have requested
• •Legitimate interests: For business administration, improving our services, and communicating with customers
• •Legal obligation: For maintaining records required by law (e.g., financial records, gas safety records)
• •Consent: For marketing communications, where you have given explicit consent

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, and compliance purposes. Financial records are kept for 7 years as required by HMRC. Gas safety records are kept for a minimum of 2 years as required by gas safety regulations. General customer records are retained for 6 years after the last transaction.

6. Sharing Your Information

We do not sell your personal data to third parties. We may share information with:

• •Subcontractors where this is necessary to carry out work at your property
• •Accounting and business software providers
• •Regulatory bodies where required by law (e.g., Gas Safe Register)

7. Your Rights

Under UK GDPR, you have the right to:

• •Access the personal data we hold about you
• •Rectification of inaccurate data
• •Erasure (“right to be forgotten”) in certain circumstances
• •Restriction of processing in certain circumstances
• •Data portability
• •Object to processing based on legitimate interests
• •Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at admin@pps-pm.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website uses essential cookies necessary for its operation. We may also use analytics cookies to understand how visitors use our site. You can control cookie settings through your browser settings. More information is available in our Cookie Policy.

9. Changes to This Policy

We may update this privacy policy from time to time. The current version will always be available on this page with the date of last update shown at the top.